Returns & Refunds Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to submit a return request through WhatsApp or Email. If your return is accepted, we’ll send you a return shipping address, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund or exchange will be approved if:

• The item has arrived damaged or defective (proof required)
• We have shipped the wrong size
• We have shipped the wrong products
• The item is lost in transit

Unfortunately, we cannot accept returns on

• Sale/promotions items or gift cards.
• Customized products or made to size products.

We cannot refund you if:

• You have ordered the wrong size/color/model, as all products are sourced exclusively for you upon placing an order, therefore are not REFUNDABLE
• You have received your order and changed your mind

Fill out a ticket request form on our website and be as detailed as possible.

Allow our inspection team up to 48 hours after submission to determine whether your order qualifies for our free refund/exchange policy. If your request is denied, you will be charged a 15% exchange fee to proceed with your request.

If you are approved for an Exchange or Refund, you must submit your return/shipping slip to us via our ticket form or email us, and we will send you another email to confirm your request. We will also notify you when your new item/order arrives.

*If for any reason you are not satisfied, kindly contact one of our support team from WhatsApp, Telegram or Instagram to resolve your issue.

Once our customer service team has inspected the condition of the item(s) and approved the return, specific instructions for the return will be provided based on your country.

You must make arrangements for the return of your package. Obtaining a shipping label from the postal service or an online provider may be required. Of course, we’ll do everything we can to help and make things as easy as possible for you. Again, the cost of the return will be determined by the nature of the problem with your item and will be handled by you or our customer service team.

Rest assured that we will provide clear and detailed instructions on how to proceed with the return process to ensure that it is as seamless and stress-free as possible.

TO BE ELIGIBLE FOR A REFUND

All refunds are granted at the discretion of our customer service team, as stated in the General Information section. We handle each issue individually in order to provide the most fair and best resolutions to all unsatisfied orders.

Refunds are possible under the following conditions:

1. An item was received with a flaw(s) before being worn.

2. The item received is the incorrect size, color, or design.

POLICY ON CANCELLATIONS

Orders can only be cancelled and refunded within 48 hours of being placed.

In exceptional circumstances, if your order has not been shipped after our processing period of 5 to 10 business days (from the date of order), we will allow cancellation and refund.

If your card was charged more than once for the same order, we will refund the amount within 24 to 72 hours of the order date.

HOW DO I SUBMIT A RETURN/REFUND REQUEST?

You can contact our customer service team by email or by WhatsApp, Telegram or Instagram